Hubungan Disiplin Kerja dengan Kualitas Pelayanan Perawat Rawat Inap di RSU Sinar Husni

Hana Dhini julia Pohan, Sri Agustina Meliala, Dilla Fitria

Abstract


Nurses’ discipline remains relatively low, as evidenced by frequent tardiness, incomplete use of uniforms, and lack of courteousness toward patients. This study aimed to determine the relationship between work discipline and the quality of inpatient nursing services at Sinar Husni Hospital. This research employed a quantitative method with a cross-sectional design. The study population included all 93 inpatient nurses at the Hospital, with total sampling used as the sampling technique. Data were collected using a validated and reliable questionnaire, and analyzed using the chi-square test. The results found a significant relationship (p < 0.05) between work discipline and service quality. Compliance with regulations on working hours, attendance, and rest breaks showed a significance value of p = 0.009; adherence to dress codes and professional behavior p = 0.016; compliance with procedures for task performance and work relations p = 0.003; and adherence to organizational rules on permissible and prohibited conduct p = 0.002. It is suggested that the hospital strengthen discipline through continuous guidance, consistent supervision, and the implementation of a fair reward-and-punishment system. Such efforts are expected to enhance nurses’ motivation, responsibility, professionalism, and performance in delivering excellent care.


Keywords


work discipline; service quality; inpatient nurses

Full Text:

PDF

References


Amrullah, A. F. (2023). Hubungan Pengetahuan Dan Sikap Dengan Kepatuhan Perawat Dalam Pemilahan Limbah Medis Padat Di Rumah Sakit Jiwa Menur Provinsi Jawa Timur. Repositori STIKES Yayasan RS DR. SOETOMO. https://repository.stikes-yrsds.ac.id/id/eprint/611/.

Anggreni, D. (2022). Buku Ajar Metodologi Penelitian Kesehatan. STIKes Majapahit Mojokerto.

Djaman, S., Hasanuddin, B., & Rudin, R. (2021). Pengaruh Motivasi Kerja, Disiplin Kerja Dan Budaya Organisasi Terhadap Kinerja Pegawai Kesehatan Rumah Sakit Umum Daerah Tora Belo Kabupaten Sigi. Jurnal Aplikasi Manajemen Dan Inovasi Bisnis, 3, 25–37. https://doi.org/http://dx.doi.org/10.47201/jamin.v3i2.74.

Haryadi, P. M. D., Rahim, A. H., & Veranita, M. (2024). Pengaruh Disiplin Waktu (Frekuensi, Ketepatan Waktu, dan Durasi) Terhadap Kunjungan Pasien Rawat Jalan Kebidanan Pada RSIA X Denpasar Bali. Innovative : Journal of Social Science Research, 4, 1–5. https://doi.org/https://doi.org/10.31004/innovative.v4i5.15471.

Hijayanti, S. (2020). Pengaruh Disiplin Kerja Dan Komunikasi Terhadap Kinerja Perawat Di Rawat Jalan Rumah Sakit Dustira Cimahi, Jawa Barat. Jurnal Health Sains, 1, 224–234. https://doi.org/https://doi.org/10.46799/jhs.v1i4.43.

Husni, N., Murni, N. S., Asiani, G., & Harokan, A. (2025). Analisis Kepatuhan Tenaga Kesehatan Terhadap Waktu Tunggu Pasien Di Instalasi Gawat Darurat (IGD) Rumah Sakit. Jurnal ’Aisyiyah Medika, 10, 475–484. https://doi.org/https://doi.org/10.36729/jam.v10i1.1338.

Katarina, Y. T., Ningsih, D. D., & Saragih, N. (2023). Tingkat Kepatuhan Petugas Terhadap Standar Operasional Prosedur General Consent Rawat Jalan Untuk Meningkatkan Mutu Akreditasi Di Rumah Sakit X Kota Bandung. Health Journal “Love That Renewed,” 11, 153–166. https://doi.org/https://doi.org/10.55912/jks.v11i2.

Kementerian Keuangan. (2009). Undang-undang (UU) Nomor 44 Tahun 2009 tentang Rumah Sakit. https://peraturan.bpk.go.id/details/38789/uu-no-44-tahun-2009.

Kuncorowati, H., Wahyujatmiko, R. S., Supardin, L., & Saputri, L. O. (2024). Disiplin Kerja Dan Kerjasama Terhadap Kinerja Karyawan Rumah Sakit: Studi Pada Rumah Sakit Umum Daerah Gunungkidul Yogyakarta. Jurnal Ilmiah Edunomika, 8, 1–8. https://doi.org/https://doi.org/10.29040/jie.v8i4.16106.

Maliangkay, M. G., Rambitan, M., & Mamuaja, P. (2021). Hubungan Perilaku Perawat Dengan Kepatuhuan Menggunakan Alat Pelindung Diri Sesuai Standart Operating Procedur Di Rumah Sakit Umum Daerah Noongan. Jurnal Kesehatan Masyarakat UNIMA, 2, 50–55. https://doi.org/10.53682/ejkmu.vi.1130.

Nainggolan, D. S. (2023). Hubungan Pengembangan Sumber Daya Manusia dan Disiplin Kerja Terhadap Kinerja Perawat di Rumah Sakit Hermina Jatinegara. Universitas Kristen Indonesia. http://repository.uki.ac.id/12682/.

Sari, Y. C. P., & Atmajawati, Y. (2024). Pengaruh Disiplin Kerja, Motivasi, Dan Kompensasi Terhadap Kinerja Perawat Di Instalasi Rawat Inap Rumah Sakit X Surabaya. Urnal Ilmu Dan Riset Manajemen, 13, 1–18. https://jurnalmahasiswa.stiesia.ac.id/index.php/jirm/article/view/5981.

Setianingsih, A., & Susanti, A. S. (2021). Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Di Rumah Sakit “S”. Menara Medika, 4, 22–27. https://doi.org/https://doi.org/10.31869/mm.v4i1.2741.

Soetrisno, E. (2017). Manajemen Sumber Daya Manusia (9th ed.). Kencana. https://books.google.co.id/books?id=OhZNDwAAQBAJ&printsec=frontcover&hl=id&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false.

Suiraoka, P., Budiani, N. N., & Sarihati, I. G. A. D. (2019). Metodologi Penelitian Kuantitatif Bidang Kesehatan. Pustaka Panasea.

Sutrisnoputri, A. L., Suryawati, C., & Fatmasari, E. Y. (2018). Hubungan Disiplin Kerja Dan Lingkungan Kerja Dengan Kinerja Perawat Di Ruang Rawat Inap Rumah Sakit Umum Daerah Tugurejo Semarang. Jurnal Kesehatan Masyarakat, 6, 1–7. https://doi.org/https://doi.org/10.14710/jkm.v6i1.19814.




DOI: https://doi.org/10.52364/sehati.v6i1.157

Refbacks

  • There are currently no refbacks.


Copyright (c) 2026 hana dhini julia pohan, Sri Agustina Meliala, Dilla Fitria

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.